Simply browse through our collection, select the item you want to personalize, and follow the easy customization steps. You can add your desired text, choose your preferred materials, and submit your order directly through our website.

We use high-quality materials, which ensure pieces are tarnish-free and hypoallergenic. Detailed descriptions of materials are available on each product page.

Yes, we offer a warranty on all of our jewelry. Our 1-year warranty covers any manufacturing defects or material issues, such as broken clasps, tarnishing, or engraving errors. If your personalized necklace experiences any of these issues within the first year, we'll repair or replace it for free. However, the warranty does not cover accidental damage, lost items, wear and tear from extreme conditions, or damage resulting from improper care. Please follow our care instructions to ensure your jewelry stays in the best condition.

Yes, we offer financing options through Sezzle. You can select this option during checkout to spread out payments over time.

Yes, we can create custom designs. Please email us with your design request.

Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing large quantities of custom jewelry, please contact our customer service team.

Once your order has shipped, you will receive an email with tracking information to keep an eye on your delivery status.

Our personalized jewelry typically takes 2 weeks to craft from scratch. Orders are usually received 2-5 days after they have been shipped.

Yes, we are pleased to offer FREE standard shipping on all US orders (limited time only).

If you need to change your shipping address, please contact us immediately. We can make adjustments up to 6 days after you have placed your order.

No, unfortunately we do not ship outside the US at this current moment.

If your package is lost or damaged, please contact our customer service team immediately. We will work with the carrier to investigate and resolve the issue.

Due to the custom nature of personalized jewelry, we generally do not accept returns or exchanges unless there is an issue with the quality or a mistake on our part. In this case, please contact our team and we will resolve it.

To initiate a return or exchange, please contact our customer service team with your order details. We will guide you through the process and provide you with the necessary instructions.

Returns must be requested within 30 days of receiving your item.

If you receive the wrong item, please contact our customer service team immediately. We’ll arrange for the correct item to be sent and provide instructions for returning the incorrect piece.

Use a dry soft lint free cloth to periodically wipe clean your jewelry items. This will keep your jewellery looking shiny. Ideally, store your Nadirah&Co jewelry in a dark, cool and dry place to help reduce scratching and tangling.

To ensure longevity please keep jewelry away from harsh chemicals such as perfumes, lotions, bleaches and deodorants which may cause damage to the metals. 

Whilst our jewelry is tarnish free and safe to wear whilst showering, it is best to avoid engaging in any activities that expose your jewelry to excessive moisture, in order to preserve it for longer.

Returns must be requested within 30 days of receiving your item.

To prevent tarnishing, store your jewelry in an airtight container when not in use, and avoid contact with lotions, perfumes, and cleaning products. Regularly clean your pieces with a soft cloth.

You can reach our customer service team by emailing info@nadirahandco.com or by filling out the contact form on our Contact Us page. We strive to respond within 2 business days.

Yes, we offer live chat on our website. You can chat with a customer service representative during business hours for quick answers to your questions.

Yes! You can reach us on our Instagram and Facebook accounts @Nadirahandco feel free to DM us, and we’ll respond as quickly as possible.